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National Institute of Allergy and Infectious Diseases (NIAID)

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New York, New York

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Access Specialist- VCH (Onsite)
Description Access Specialist - Pediatric Radiology Your Role: Provides service to patients and providers during inbound and outbound phone calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance. Schedules patient appointments, escalates patients' health concerns in accordance with individual division guidelines, provides connections to resources for clinical advice and guidance, and navigates complex situations while making sound effective decisions. KEY RESPONSIBILITIES: Answers calls for multiple areas in efficient and effective manner using standard greetings for opening of call, con


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