Career Center

JOB SUMMARY

The LifeFlight Ground Transport Coordinator (Dispatcher) is an integral part of a comprehensive community-based EMS system, designed to provide both high-acuity urgent interfacility transports to a higher-level care and scheduled non-urgent transport of patients from VUMC hospitals to post-acute care facilities or home. LifeFlight Ground EMS also responds to requests for mutual aid to support any community 911 or hospital system during times of natural disaster, mass casualty, or other extreme circumstances. Each LifeFlight Ground transport base is specifically aligned in communities requiring direct support of VUMC hospitals or partnering facilities; however, the entire program responds to requests across a multi-state region.

The LifeFlight Ground Ambulance Transport Coordinator is responsible for planning, coordination, and dispatch of all emergent and non-emergent LifeFlight Ground Ambulance transport requests as well third-party transport vendors who augment transport requests to and from VUMC facilities. The Transport Coordinator must be capable and comfortable providing exceptional quality and service to a wide variety of internal and external customers to quickly triage each request and dispatch the most appropriate resource. The transport coordinator must maintain constant awareness of each LifeFlight Ground Transport resource stationed and deployed across a multi-state region to maximize the safety, efficiency and effectiveness of our teams and the patients we serve. Provides information and emergency notification to customers. Works with advanced communications systems. Practices continuous professional development and excellent customer service. Practices proactive operational support of the department.

POSITION SHIFT

• Varable, hourly (Non-Exempt): 12-hour shifts are primarily utilized to fulfill this role.

KEY RESPONSIBILITIES

• Performs and documents safe, efficient, and accurate triage, planning, coordination, and dispatch.

• Understands the operations and applications of all communication equipment.

• Work with advanced communications systems and computer-based technology platforms.

• Always communicates information and emergency notifications in a calm, professional, efficient, and courteous manner.

• Practices proactive operational support of the department and all key stakeholders.

• The responsibilities listed are a general overview of the position and additional duties may be assigned.

DEPARTMENT / UNIT SUMMARY

LifeFlight Team is comprised of two major divisions - Air Medical Transport and Ground Medical Transport. The Ground Medical team is currently comprised of more than 250 staff members spread across multiple divisions (ALS/BLS Ground Transport, Critical Care Ground Transport, Event Medicine, Emergency Communications and Transport Coordination). The LifeFlight program is headquartered in Nashville, TN and currently operates multiple satellite locations across the state with more than 20 ambulances, nine helicopters, and one airplane. Visit vulifeflight.com for more information.

• At LifeFlight we foster and appreciate the rich experience and expertise cultivated by a highly trained, compassionate, diverse workforce. Be prepared to share all that you have to offer and grow from the collective knowledge of a globally recognized institution.

• At LifeFlight you will have multiple educational opportunities to grow as a healthcare professional and interact with some of the best and brightest minds in emergency medicine.

• The ground division is responsible for making more than 10,000 transports a year.

• The ground EMS division is primarily responsible for performing urgent high acuity interfacility transport to a higher level of care or specialty care facilities.

• The ground EMS division is additionally responsible for transporting ALS/BLS and Specialty Care patients discharging from Vanderbilt University Medical Center facilities to post-acute care facilities or home for continuation of care.

• The ground EMS division is responds to request for mutual aid from community 911 and hospital systems in times of natural disaster, mass casualty event or other extreme circumstances.

View how Vanderbilt LifeFlight Ground Transport employees celebrate the difference they make every day:

Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

VUMC Recent Accomplishments

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

• US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children's Hospital at Vanderbilt named as one of the Best Children's Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.

• Healthcare's Most Wired: Among the nation's 100 "most-wired" hospitals and health systems for its efforts in innovative medical technology.

• Becker's Hospital Review: named as one of the "100 Great Hospitals in America", in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.

• The Leapfrog Group: One of only 10 children's hospitals in the to be named at Leapfrog Top Hospital.

• American Association for the Advancement of Science: The School of Medicine has 112 elected fellows

• Magnet Recognition Program: Received our third consecutive Magnet designations.

• National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement

• Human Rights Campaign Healthcare Equality Index: 6th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.

ADDITIONAL Key ELEMENTS / RESPONSIBILITIES:

TECHNICAL CAPABILITIES

LISTENING (INTERMEDIATE):

• Demonstrates a high level of interest during all forms of communication, including conversations, seminars, and presentations. Regularly follows the proven listening scenario to "hear, understand, interpret, and respond." Is sensitive to the feelings, body language, voice inflection, disposition, and behavior of speakers. Assures that speakers understand that their messages have been received. Excellent at paraphrasing what others have said for purposes of clarification and support. Asks open-ended clarifying questions, avoiding those where answers are yes or no. Does not jump in and out of meetings to attend to other tasks, reschedules meetings and conversations if undivided attention cannot be guaranteed.

EMERGENCY MANAGEMENT (NOVICE):

• Possesses sufficient fundamental proficiency to successfully demonstrate emergency management in practical applications of moderate difficulty.

DECISION MAKING (NOVICE):

• Demonstrates the ability to make multiple decisions simultaneously which impact areas of direct responsibility. Takes ultimate responsibility for the problem [owns the problem] and the decisions. Able to make decisions effectively and accurately in an environment which may be fast-paced or changing. Considers a wide range of alternatives, including those which may fall outside of the scope of the task at hand, before making a decision.

CHANGE MANAGEMENT (NOVICE):

• Establishes a structured methodology for responding to changes in the environment or establishing coping mechanisms for responding to changes in the workplace. Makes sound recommendations in problem resolutions. Assists in testing and quality assuring solutions.

CORE ACCOUNTABILITIES

• Organizational Impact: Performs non-routine tasks that significantly impact team's performance with minimal guidance.

• Problem Solving/ Complexity of work: Conducts research and analysis to solve some non-routine problems.

• Breadth of Knowledge: Applies broad job knowledge and has basic job skills in other areas.

• Team Interaction: Provides informal guidance and support to less experienced team members.

CORE COMPETENCIES

SUPPORTING COLLEAGUES (S3):

• Develops Self and Others: Continuously improves own skills by identifying development opportunities.

• Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.

• Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.

DELIVERING EXCELLENT SERVICES (S3):

• Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.

• Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns to supervisors in a timely manner.

• Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.

ENSURING HIGH QUALITY (S3):

• Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.

• Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.

• Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.

MANAGING RESOURCES EFFECTIVELY (S3):

• Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.

• Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.

• Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.

FOSTERING INNOVATION (S3):

• Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.

• Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.

• Adapts to Change: Embraces change by keeping an open mind to changing plans and incorporates change instructions into own area of work.